FAQ

A:

Yes. In high occupancy periods you can upsell your oversolved standard room type. Gain high margin revenue from the upgrade, and resell the standard room to further increase.

A:

Yes. The Hotel can send emails with an informational character via ROOMDEX. These informational emails do not require expressed opt-in consent, as they fall under the legitimate interest under GDPR. Within legitimate interest, these informational emails are considered as part of the hotel stay and something that the hotel guest expects to receive when making a reservation with a hotel.

A:

Yes. Both Booking and Expedia provide alias emails of the guest to the hotels PMS we use that email address to forward offers to those guests, just like a guest that booked through a direct channel.

A:

Yes. In our setup you can set rules for which type of guest you want to provide a free upgrade. Just remember, you do leave money on the table when you do so?

A:

Yes. Even in a low occupancy period you can add to your ADR by offering your guests the next available room for a little extra, you make some extra money, and the guest will be delighted

A:

Yes, we compute the best price and offer for every arriving guest. The Hotel can set business rules to manage minimum and maximum pricing.

A:

No. ROOMDEX automatically updates the PMS when a guest buys an offer. No manual efforts are needed.

A:

We are adding new PMSs and marketplaces every day. Check here to see if your PMS is already onboarded and connected?

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